Terms and Conditions for On-Line / On-Site Support

TRIM Systems P/L provides this site and related services subject to your compliance with the terms and conditions set below. Please read the following information carefully. By using this site, you agree to these Terms of Use.

In no event shall TRIM Systems P/L be liable for any damages, including, without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with our site or use thereof, or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line or system failure regardless of TRIM Systems P/L and/or its representatives being advised of the possibility of such damages, losses or expenses.

Although TRIM Systems P/L attempts to ensure the integrity and accuracy of the site and its content, we can make no guarantees. It is possible that the site could include inaccuracies or errors, and that unauthorised additions, deletions and alterations could be made to the site by third parties. In the event that an inaccuracy arises, please inform TRIM Systems P/L in order that it can be corrected.

Links to other Internet resources from this are used at your risk. The content, opinions expressed, and other links provided by these resources are not the responsibility of TRIM Systems P/L and therefore we cannot be held responsible.

Terms of Service

By purchasing the Support Plans you are indicating your agreement to be bound by the following Terms of Service:

1. Availability of Services

a). TRIM Systems P/L telephone support services and online or onsite technical support services and products (collectively, the "Support Plan") are available only to one (1) registered user (each, a "Member") for one (1) or more computer systems subject to the Customer contacting TRIM Systems P/L.
b). Support Plans are a collection of one (1) or more support sessions which is a term used by TRIM Systems P/L to identify the time provided for all telephone support services and online or onsite technical support services. Each session is a period of time which consists of up to fifteen (15) minutes.
c). Online PC Support services can only be provided to Members who have available support sessions on the account. All additional sessions required to complete any support service must be purchased on the Member’s account prior to completion.

2. Supported Technology

The Support Plans include online support services and telephone or onsite technical support services for all Microsoft platforms, devices, operating systems, applications and other items listed on the TRIM Systems P/L website. As new computer technology becomes generally available, TRIM Systems P/L will use its best efforts to support such technology also.

3. TRIM Systems P/L Responsibilities

TRIM Systems P/L will use its best efforts to resolve the Customer's computer technical problems. TRIM Systems P/L will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live and online or onsite response times may be delayed due to research and inquiries, as may be necessary. TRIM Systems P/L live or online or onsite technical support does not assure that every request for technical support will be resolved to Member's satisfaction, and TRIM Systems P/L responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephone or online or onsite support. TRIM Systems P/L has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Member's technical problem.

4. Customer's Responsibilities

The Customer is responsible for providing TRIM Systems P/L with complete information concerning each Computer System. Prior to seeking technical support, the Customer is solely responsible for adequate protection and backup of their data, software and/or hardware. The Customer shall not provide their password or access code to any third person or permit its use by any third person. The Customer understands and acknowledges that neither TRIM Systems P/L nor any of its third-party product or service providers shall be responsible for any lost data, re-run time, inaccurate output, or work delays resulting from any technical support services, other services, or products provided by TRIM Systems P/L.

5. Repair Services and Parts Replacement

Repair Services and Parts Replacement can be provided where necessary. All costs are the responsibility of the Customer and appropriate parts and services are supplied with a warranty of 30 days after the effective date of purchase or work carried out (manufacturers warranties may extend this period for hardware only).

6. Optional Services

Optional onsite services for software, hardware, installations, training, and other support services outside the scope of the standard Support Plan are available on an hourly basis. Additional service charges will apply for an onsite support visit and will be quoted on a case-by-case basis.

7. Third-Party Link and Content Disclaimer

Links contained in the TRIM Systems P/L  website may cause a user to leave the TRIM Systems P/L website. Such linked websites are not under the control of TRIM Systems P/L and TRIM Systems P/L is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. TRIM Systems P/L provides these links from the TRIM Systems P/L website only as a convenience, and the inclusion of any link does not imply any endorsement by TRIM Systems P/L of the website or any of its contents. All users use materials and information in third-party websites at their own risk.

8. TRIM Systems P/L Privacy Policy; Third-Party Privacy Practices

All use of the Support Plans and the TRIM Systems P/L website is subject to TRIM Systems P/L's Privacy Policy. Although TRIM Systems P/L promotes responsible privacy policies, TRIM Systems P/L cannot control or be responsible for the privacy practices of third-party websites or service providers to which the TRIM Systems P/L website contains links, or for the privacy practices of providers of software or other repair services or products that are available from the TRIM Systems P/L website.

9. Renewal and Cancellation

Each TRIM Systems P/L Support Plan allows sessions to remain active on the Customer’s account for a period of 12 months from purchase and will need to be renewed when all sessions have been used on the Customers’s account. Customers’s can purchase Support Plans via TRIM Systems P/L website or by telephone on +61 8 8443 5388. Refunds will not be given for cancelled Support Plans.

10. Support Plans are Non-Transferable

TRIM Systems P/L Support Plans, and all rights of Customers to receive Support Services, are non-transferable.

11. NO WARRANTIES

TRIM SYSTEMS P/L SUPPORT PLANS, THE TRIM SYSTEMS P/L WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE TRIM SYSTEM P/L WEBSITE), AND ALL OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY TRIM SYSTEMS P/L AND ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TRIM SYSTEMS P/L ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR OTHER INADEQUACIES IN THE SUPPORT SERVICES, THE TRIM SYSTEMS P/L WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFENCED OR LINKED TO IN THE TRIM SYSTEMS P/L WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY TRIM SYSTEMS P/L OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS.

12. LIMITATION OF LIABILITY

IN NO EVENT SHALL TRIM SYSTEMS P/L BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOST PROFITS, OR COMPUTER HARDWARE DAMAGE, IN CONNECTION WITH ANY OF THE SUPPORT SERVICES, THE TRIM SYSTEMS P/L WEBSITE (INCLUDING ALL INFORMATION, SERVICES, AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY TRIM SYSTEMS P/L OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS, WHETHER SUCH PERSON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Force Majeure

In the event TRIM Systems P/L's delivery of the Support Plan is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond TRIM Systems P/L's reasonable control, then TRIM Systems P/L shall be excused from such delivery to the extent that it is delayed or prevented by such cause.

14. Modifications to Terms of Service

TRIM Systems P/L reserves the right to amend the Terms of Service that govern use of the Support Plans and the TRIM Systems P/L website at any time by (a) posting a revised version of the Terms of Service on the TRIM Systems P/L website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Customer provides to TRIM Systems P/L. The Customer is responsible for regularly reviewing the TRIM Systems P/L website to be notified of any amendments to the Terms of Service. Customer's continued use of the Support Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent to the Customer shall be deemed acceptance by Customer of the amended Terms of Service.

15. Fair Usage Policy; Suspension or Termination of Web & Email Services

Currently Not Applicable

16. General

In addition to the Terms of Service, the Customer agrees to be bound by the Privacy Policy and all other legal notices contained on the TRIM Systems P/L website, which collectively constitute the entire agreement between Customer and TRIM Systems P/L. TRIM Systems P/L and/or third party providers may make improvements and/or changes in the products, services, programs, business or customer policies and prices described in their websites at any time without notice. Australian law will govern any action related to the Terms of Service, without regard to conflict of law principles. The Terms of Service shall be construed as if it was executed and performed in Australia. Any cause of action by a Customer or other viewer of this website must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred. If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. TRIM Systems P/L failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. The TRIM Systems P/L website is available internationally and may contain references to TRIM Systems P/L products, services, and programs that are not available in a viewer's country. These references do not imply that TRIM Systems P/L intends to make such products, services, or programs available in such country.