FAQs

Ive installed the system but it doesnt run.

TRIM requires you to be the Administrator of the PC you are installing the system on.  If you are not the Administrator, log in as a user who is before installing. 

For users who are not an Administrator on the local machine you will need to alter permissions for them on parts of the system - See Known Issues for more details.

Ive purchased a copy of TRIM Practice Management but now I want to run it on an additional computer.

When you purchase TRIM Practice Manager or TRIM Video Analysis you can only run the software simultaneously in accordance with the number of licenses you have purchased.

You must have a license for each session running concurrently but you may install the software on as many systems as you like.  The TRIM Licenses Service must be installed on the computer where the data resides and have your licenses registered in it.

Anytime you access the system via a network the TRIM License Service must be running.

Can TRIM Practice Management be used on a network?

Yes.  Both TRIM Practice Manager and TRIM Video Analysis are multi user, network enabled systems.  If using the system in multi-user mode you must install the TRIM License Service on the computer where the data resides and register your licenses with the service.

What restrictions are there on the database size?

Database size is restricted by the version of Microsoft SQL Server you are running.  Microsoft SQL Server Express is supplied with the systems and is required on every computer running the software.  The Express edition of Microsoft SQL Server has a limit of 4GB for its databases.

On multi-user environments it is recommended you purchase the Workgroup or Standard Editions of Microsoft SQL Server depending on your needs.

See the Microsoft SQL Server website for more details.

What licenses do I need for operating on a network?

Anytime you access the system via a network the TRIM License Service must be running.

You must have a license for each session running concurrently but you may install the software on as many systems as you like.  The TRIM Licenses Service must be installed on the computer where the data resides and have your licenses registered in it.

Should I use a server?

TRIM Systems recommends the use of a server for more than 3 users on a network.

Both TRIM Practice Manager and TRIM Video Analysis have been tested and operate on Microsoft Small Business Server 2003 which ships with Microsoft SQL Server for your database needs.

A server will also offer other benefits such as:

• Backup Services
• Operating system update services
• Exchange mail services
• User management and security

I need to access the system remotely.  What options do I have?

If you have many users that wish to access TRIM Practice Management remotely you will require a method of remote access and a system for them to log on to.

Remote access is normally performed via the internet and will require an ADSL connection as a minimum and preferably ADSL 2.  This also allows TRIM Systems staff to provide support via this connection.

To operate the software via your remote connection you can either set up a Terminal Server and then use Remote Desktop to access this server or you can access individual machines using Remote Desktop.

Consult you local IT support or TRIM Systems for more details on accessing the system remotely.